Privacy & Cookie Policy

Introduction

At Norwich Fencing, we are committed to safeguarding your personal information and respecting your privacy. This Privacy and Cookie Policy outlines how we collect, use, and protect your data when you visit our website (norwich-fencing.co.uk) or use our services.

By using our website, you agree to the practices described in this policy.

1. Who We Are

Norwich Fencing
Address: 92 St Faiths Ln, Norwich, NR1 1NE
Email: info@norwich-fencing.co.uk
Phone: 01603 334210

For any questions regarding this policy, please contact us using the details above.

2. What Information We Collect

Personal Information You Provide:

We may collect personal information directly from you when you:

• Submit a contact form (e.g., name, email, phone number, and your enquiry details).
• Request a quote or contact us for our services.
• Communicate with us via email or phone.

Automatically Collected Information:

When you visit our website, we may automatically collect technical information such as:

• Your IP address.
• Browser type and version.
• Pages viewed and how you navigate through our site (via cookies).
• The device you use to access our site.

3. How We Use Your Information

We use your personal data for the following purposes:

• To Provide Services: To respond to your enquiries, provide quotes, and deliver our fencing services.
• To Improve Our Website: To analyse how visitors use our site and improve its functionality and user experience.
• To Communicate with You: To respond to your requests, send follow-ups, or provide updates about your enquiry or project.
• For Legal or Security Purposes: To comply with legal obligations or protect against fraud.

We do not sell, rent, or share your data with third parties for marketing purposes.

4. Legal Basis for Processing Your Data

Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: When you submit a contact form or agree to the use of cookies.
• Contractual Obligation: When your data is needed to provide a quote or deliver our services.
• Legitimate Interests: To improve our website’s functionality and ensure security.

5. How We Protect Your Data

We take the security of your personal data seriously. To protect your information, we use:

• Secure servers and encryption to protect data in transit.
• Restricted access to your personal data, ensuring only authorised personnel can access it.
• Regular monitoring and updates to our systems to safeguard against breaches.

While we take every precaution to protect your data, no online transmission is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

We will only retain your personal data for as long as necessary to:

• Fulfil the purposes for which it was collected.
• Comply with legal or regulatory requirements.

For example, we may keep your data after completing your project to address follow-up questions or provide additional services.

7. Your Rights

Under UK data protection laws, you have the following rights:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Your Data: Request corrections to inaccurate or incomplete data.
• Delete Your Data: Request the deletion of your personal data, where applicable.
• Restrict Processing: Request limits on how we use your data.
• Object to Processing: Object to us processing your data for certain purposes.
• Data Portability: Request that we transfer your data to another organisation.

To exercise these rights, please email us at info@norwich-fencing.co.uk.

If you are dissatisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how you interact with our site.

Types of Cookies We Use:

1. Essential Cookies: These are necessary for the website to function properly (e.g., enabling forms to work).
2. Analytics Cookies: These help us understand how visitors use our site so we can improve functionality and performance.
3. Preference Cookies: These remember your choices, such as language preferences.

Managing Cookies

When you first visit our website, you will be asked to consent to the use of cookies. You can manage or disable cookies at any time through your browser settings. However, disabling cookies may affect the functionality of our site.

To learn more about cookies and how to manage them, visit allaboutcookies.org.

9. Third-Party Links

Our website may contain links to external websites. Please note that we are not responsible for the content, security, or privacy practices of these third-party sites. We encourage you to review their privacy policies before sharing any personal data.

10. Updates to This Policy

We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

This policy was last updated on 18/12/2024.